As companies seek new business opportunities globally and even in Australia, where the workforce is culturally diverse, one skill is becoming noticeably important, especially for leaders. And that is understanding other peoples’ cultures.
Expecting people to trust in your experience and expertise, and leading by your own standards of communication, is not as valid and widely accepted in today’s diverse working environment.
To get desired results, leaders must know how to communicate across various cultures – as it is the persons culture that dictates his understanding and reaction.
This can be tricky as each culture has a different way of interpreting the meanings of words, voice tone and body language.
When in doubt, one way of communicating to achieve positive results, is to show respect.
Respect is easily understood and is a personal trait accepted by people of all cultures.